Effective Date: June 10, 2024
We want you to be completely satisfied with your purchase from the Polymer Clay Jewellery Website. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.
1. Returns
– Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– Time Frame: You have [number] days from the date of delivery to return your item.
– Process: To initiate a return, please contact us at [Your Email Address] with your order number and the reason for your return. We will provide you with instructions on how to send your item back to us.
2. Non-Returnable Items
Certain types of items cannot be returned, such as:
– Custom or personalized orders
– Perishable goods (e.g., food, flowers)
– Downloadable software products
– Intimate or sanitary goods (e.g., earrings for pierced ears)
3. Refunds
– Approval: Once your return is received and inspected, we will
Our Simple Refund Process
Contact Us
If you're unhappy with your purchase for any reason, simply email us at [Your Email Address] with your order number and reason for your return.
Return Your Item
We'll provide you with instructions on how to send your item back to us. Please note that your item must be unused, in the same condition that you received it, and in its original packaging.
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 5 business days. You'll receive an email notification once your refund has been processed.
Complete Customer Satisfaction
Shop confidently knowing that if you're not completely satisfied with your purchase, we'll make it right.